Harvard Business Review

(Author)

Difficult Conversations: Craft a Clear Message, Manage Emotions and Focus on a SolutionCompact Disc, 8 November 2016

Difficult Conversations: Craft a Clear Message, Manage Emotions and Focus on a Solution
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Part of Series
HBR 20-Minute Manager
Language
English
Publisher
Audible Studios on Brilliance
Date Published
8 Nov 2016
ISBN-10
1531836623
ISBN-13
9781531836627

Description

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.

Difficult Conversations walks you through:

- Uncovering the root cause of friction

  • Maintaining a positive mind-set
  • Untangling the problem together
  • Agreeing on a way forward

About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.

Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives - from the most trusted source in business.

Product Details

Author:
Harvard Business Review
Book Format:
Compact Disc
Date Published:
8 November 2016
Dimensions:
13.72 x 16.51 x 1.78 cm
ISBN-10:
1531836623
ISBN-13:
9781531836627
Language:
English
Weight:
181.44 gm

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