Difficult Conversations: Craft a Clear Message, Manage Emotions and Focus on a SolutionMP3 CD, 8 November 2016

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.

Difficult Conversations walks you through:

- Uncovering the root cause of friction

• Maintaining a positive mind-set
• Untangling the problem together
• Agreeing on a way forward

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Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives - from the most trusted source in business.