Combining theory, methodology and tools, this open access book
illustrates how to guide innovation in today's digitized business
environment. Highlighting the importance of human knowledge and
experience in implementing business processes, the authors take a
conceptual perspective to explore the challenges and issues currently
facing organizations. Subsequent chapters put these concepts into
practice, discussing instruments that can be used to support the
articulation and alignment of knowledge within work processes. A timely
and comprehensive set of tools and case studies, this book is essential
reading for those researching innovation and digitization, organization
and business strategy.