This book is dedicated to the issues and complexities of industrial
services supply chain management. It analyzes how the transition from
products to services can be managed, and how supply chains can be
adjusted to reflect this new status quo. The book begins with chapters
examining product-service systems structures and servitization - the
services infusion process. Next, it presents industrial services as
marketing and operations strategy. The focus shifts to service delivery,
and this chapter discusses how the actual operations take place. This is
followed by an examination of the role of technology and how connected
assets are utilized by product vendors in value-creation. The book
analyzes the transition from ownership to subscriptions in the pricing
decisions chapter. Then the value chain effects chapter offers an
overview of the mechanisms through which industrial companies are
shortening the distance to end-users and aim for a better position in
the value chain. Finally the conclusion addresses theoretical and
empirical implications in the industrial services supply chain
management.