Business analysis (BA) is an important business operation, and with some
coordinated effort, it can become an efficient and valuable business
service. This book takes you through the creation and management of a BA
service, from setting strategy to recruiting business analysts, to
continuous improvement, through to useful supporting tools and
technology. Top tips, case studies and worked examples are included
throughout. This book complements the bestselling BCS books 'Business
Analysis' and 'Business Analysis Techniques.'