A practical toolkit for handling workplace conflict and difficult
conversations
Dealing with the Tough Stuff is the business leader's critical guide
to handling difficult conversations in the workplace. Based on the
science of human behaviour -- both verbal and nonverbal -- this book is
packed full of practical and pragmatic strategies for managing conflict
situations. You'll learn a variety of diagnostics, models and processes
that you can start using today, and you'll benefit from expert tips,
tricks and tools for leading important conversations with empathy and
assertiveness. This updated second edition includes new material on key
conversations with distance workers, as well as within the context of a
fast-growth company, and a broad selection of real-world case studies
from a diverse array of workplaces. Backed by contemporary psychological
theory and time-tested amongst thousands of leaders, these highly
relevant suggestions give you the power to deal with the tough stuff
effectively and compassionately.
The human element plays a large part in the manager's role, yet many
lack the training needed to deal with people effectively. This book
helps you understand what makes people tick, and helps you develop the
human skills you need to manage.
- Achieve clarity and directness in your communications
- Deal with anger, stubbornness and defensiveness
- Develop the skills to manage immediate crises
- Set priorities, and build a foundation of strong communication
Avoiding the tough stuff can be extremely costly for managers, staff and
the business as a whole. No one enjoys these conversations, but they are
inevitable -- and the right set of skills goes a long way toward making
them run smoothly, with greater results out the other side. Dealing
with the Tough Stuff is your indispensable primer on human behaviour,
and effectively navigating tough conversations at work.
