Dealing with Disputes and Conflict: A Self-Help Tool-Kit for Resolving
Arguments in Everyday Life offers accessible and practical strategies
and solutions to guide untrained mediators and readers on effective ways
to resolve disputes and conflict, across a wide range of dispute
contexts. Drawing together psychological and social scientific theories,
the author offers clear guidance for managing conflict in everyday life,
ranging from experiences at work, with the community or at home.
This book defines mediation practice, its key principles, and how it is
structured and implemented, and offers practical strategies based on key
theories, including Transactional Analysis. Tony Whatling draws on his
extensive experience as a professional mediator, consultant, trainer and
author, to create this valuable practical guide. Including a toolbox
outlining core skills and strategies applied by trained practitioners,
the book covers important elements in conflict resolution, such as
apology, reconciliation, the importance of listening and concentration,
and what to try when disputants do not respond. Case studies from
various contexts are featured, giving readers the tools they need when
faced with disputes relating to situations such as divorce and workplace
disagreements.
Exploring the building blocks of dispute management through an engaging
and clear tone, this text is ideal for mediators, dispute resolution
specialists, volunteers, community leaders, medical staff and anyone
embarking on a career in mediation, as well as individuals hoping to
resolve conflict in their own lives.
