Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their--and
your own--emotions. How do you stay calm in a tough conversation? How do
you stay unruffled in the face of passive-aggressive comments? And how
do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful
colleagues and shows how to build the empathy and resilience to make
those relationships more productive.
Books in this series are based on the work of experts including:
- Daniel Goleman
- Tony Schwartz
- Nick Morgan
- Daniel Gilbert
This collection of articles includes To Resolve a Conflict, First
Decide: Is It Hot or Cold? by Mark Gerzon; Taking the Stress Out of
Stressful Conversations, by Holly Weeks; The Secret to Dealing with
Difficult People: It's About You, by Tony Schwartz; How to Deal with a
Mean Colleague, by Amy Gallo; How To Deal with a Passive-Aggressive
Colleague, by Amy Gallo; How to Work with Someone Who's Always Stressed
Out, by Rebecca Knight; How to Manage Someone Who Thinks Everything Is
Urgent, by Liz Kislik; and Do You Hate Your Boss? by Manfred F. R. Kets
de Vries.
HOW TO BE HUMAN AT WORK.
The HBR Emotional Intelligence Series features smart, essential
reading on the human side of professional life from the pages of
Harvard Business Review. Each book in the series offers proven
research showing how our emotions impact our work lives, practical
advice for managing difficult people and situations, and inspiring
essays on what it means to tend to our emotional well-being at work.
Uplifting and practical, these books describe the social skills that are
critical for ambitious professionals to master.
