The De Gruyter Handbook of Organizational Conflict Management offers
insightful contributions covering a myriad of conflict management topics
ranging from fundamental issues, such as emotional intelligence and
cultural differences, to cutting-edge themes such as political conflicts
and mindfulness training. Renowned conflict management scholars and
leading practitioners have contributed chapters to this handbook based
on their research and their practical experience in the field of confl
ict management. Many of the authors have influenced the topic of
conflict management as it has become both a fi eld of academic study in
universities and a necessary leadership skill.
The handbook is organized in four sections. The first section covers
interpersonal conflict management and focuses on perceptions, conflict
styles, emotional intelligence, psychological safety, and change. The
second section includes ethnic and cultural issues in organizational
conflict management, such as microaggressions, ethnicity and religion,
and political conflicts. The third section offers methods for managing
organizational conflicts, including mediation, negotiation,
ombudspersons, and conflict coaching. This section also offers guidance
on developing an organizational conflict management system and discusses
HR's role in managing conflicts. The fourth section introduces chapters
on special topics in conflict management, such as workplace bullying,
gender issues, birth order personality, human connections, and
forgiveness.
This handbook is an essential reference for scholars and practitioners.
It offers organizational leaders insights into the causes and solutions
to organizational conflict management. In addition, it is an excellent
textbook for undergraduate and graduate courses in organizational
conflict management.
