Cliff Robison

(Author)

Customer ServicePaperback, 16 August 2021

Customer Service
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Print Length
80 pages
Language
English
Publisher
Rock and Fire Press
Date Published
16 Aug 2021
ISBN-10
1949005143
ISBN-13
9781949005141

Description

Cliff Robison has been involved in the hospitality industry and related customer-service fields for more than thirty years. During that time he has been a customer-service worker, a manager, a senior manager, and a customer. In twenty-five thousand words, on seventy pages, he spells out what he has learned about customer service, from the three-fold perspectives of staff, management, and the public. How do you deal with an angry customer? Is it alright to be polite but firm with a guest's request? Is it ever alright to say "No?" How can you become the best table waiter in the world? What do you do if you are called about an elevator that has malfunctioned, when you are among the people trapped in the elevator? How hard should it really be to buy chocolate truffles? These, and many other questions, are addressed in this small book, which is nicely portable, in case it should occur to you to leave one on your table after a meal out (preferably with a tip). Also, this book is the perfect thickness for leveling tables in restaurants.

Product Details

Author:
Cliff Robison
Book Format:
Paperback
Country of Origin:
US
Date Published:
16 August 2021
Dimensions:
22.86 x 15.24 x 0.48 cm
ISBN-10:
1949005143
ISBN-13:
9781949005141
Language:
English
Pages:
80
Weight:
127.01 gm

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