Endorsed by the Chartered Banker Institute as core reading for its
professional qualifications, Culture, Conduct and Ethics in
Banking emphasises the importance of professionalism for banks, and
explores how all staff play a key role in putting customers at the heart
of their business. Taking an applied approach, it aims to develop the
capability of readers to: recognize and contribute towards balanced
outcomes for consumers and organizations; understand the impact of
reputational deficit; and understand the personal impact of an
individual in the workplace.
From a discussion of the main branches of ethical thinking to an
overview of regulation and legislation in the UK and internationally,
this book covers the theory and practice of conduct and professionalism
in banking. Chapters contain activities and industry case studies, and
further reading and viewing suggestions are included to help develop a
deeper understanding of the topics covered. With fully referenced
discussion of conflicts of interest, decision making models, the role of
professional bodies, corporate governance, conduct risk management and
the Global Financial Crisis 2007-08, Culture, Conduct and Ethics in
Banking is the essential guide for finance professionals.