Cultural Impact on Conflict Management in Higher Education shares
information regarding conflict management and resolution in higher
education from a global perspective. In this book, we introduced many
conflict resolution methods from different regions in the world. You can
borrow some successful strategies and examine the differences and
similarities between contexts. The book shares a conflict resolution
model which may direct the reader to start thinking about addressing and
managing conflicts from different levels of organizations.
This book is a collective work of authors coming from all over the
world. We chose higher education as the context because it is a place
where diverse thoughts, perspectives, and people come together. Because
of the potential richness of diversity on a college campus, the
opportunity for conflicts occurs.
Managing conflict does not work when there is a "one-way only
approach/model" for addressing conflict. Some conflict resolution
encompasses multiple dimensions: (a) one's personal beliefs or beliefs
about an issue; (b) an individual's personal history in terms of how the
conflict was perceived as something to be discussed or not; (c) work
culture of the conflict where if 'one has a conflict, ' the person or
unit is messing up or there is a problem person; (d) the unconscious
strategies of 'face saving' (trying to maintain one's image) present;
(e) social hierarchies or relationships; and (f) the diversity
dimensions and issues that may be present.
