There is a rapidly-growing commercial awareness of the need for
evaluation in CSCW as major producers push to get cooperative technology
taken up in commercial organisations. CSCW Requirements and
Evaluation looks at ways of evaluating how well computer systems meet
the requirements of organisations and their workforces, and establishing
how effective, efficient and satisfactory they are for the actual users.
It provides an integrated framework for assessment which reflects both
practical and academic perspectives. Descriptions of various methods are
given, along with examples of their commercial application and specific
case studies. Containing contributions from leading authorities in the
field, this book will be welcomed by scientists and practitioners
involved in organisational research, CSCW, information and business
systems, and HCI.