This New York Times bestseller and business classic has been fully
updated for a world where skilled communication is more important than
ever.
The book that revolutionized business communications has been updated
for today's communication challenges. Crucial Conversations provides
powerful skills to ensure every conversation―especially difficult
ones―leads to the results you want. Written in an engaging and witty
style, it teaches readers how to be persuasive rather than abrasive, how
to get back to productive dialogue when others blow up or clam up, and
it offers powerful skills for mastering high-stakes conversations,
regardless of the topic or person.
This new edition addresses issues that have arisen in recent years.
You'll learn how to:
- Respond when someone initiates a crucial conversation with you
- Identify and address the lag time between identifying a problem and
discussing it
- Communicate more effectively across digital mediums
When stakes are high, opinions vary, and emotions run strong, you have
three choices: Avoid a Crucial Conversation and suffer the consequences;
handle the conversation poorly and suffer the consequences; or apply the
lessons and strategies of Crucial Conversations and improve
relationships and results.
Whether they take place at work or at home, with your coworkers or your
spouse, Crucial Conversations have a profound impact on your career,
your happiness, and your future. With the skills you learn in this book,
you'll never have to worry about the outcome of a Crucial Conversation
again.
