This open access book presents an overview and step-by-step explanation
of process management. It starts with the individual participants'
perspectives on their work in a process and its structuring and
harmonization, and then moves on to its specification in a model and how
it is embedded in the organizational and IT environment of the company.
Lastly, the book examines the joint processing of instances in the
resulting socio-technical systems. A corresponding illustration, which
expands with the overview, enables readers to gain a comprehensive
understanding of business process management.
The book presents various facets of business process management from the
perspective of the participants, and introduces a selection of models
that have proved useful in practice. The design of such models supports
the transition from a more-or-less unstructured or unsatisfactory way of
working to a structured process that corresponds to the ideas of the
company and its customers. The book is intended for professionals in
industry as well as students in the field of business information
systems who are looking for guidelines on how to discover, create and
implement real-world processes.