The new edition of this well regarded book introduces the underpinning
theory and concepts required for the development of first class
communication and interpersonal skills in nursing.
By providing a simple to read overview of the central topics, students
are able to quickly gain a solid, evidence-based grounding in the
subject. Topics covered include: empathy; building therapeutic
relationships; using a variety of communication methods; compassion and
dignity; communicating in different environments; and culture and
diversity issues.
Three new chapters have been added that point readers towards further
ways of approaching their communication skills that are less model and
technique driven and focusing more on therapeutic considerations, as
well as looking at the politics of communication.