An ideal reference and teaching text, this volume presents case studies
spotlighting the integral role of communication in the workplace. Based
on first-hand observation, in-depth interviews, and survey research,
some of the studies highlight creative and positive uses of different
communication practices; others demonstrate how communication can hinder
organizational functioning. Bringing complex situations to life, the
book explores key questions about how and why people work as they do in
large manufacturing companies and in small businesses, in government,
education, and the human services. Timely topics addressed include the
dynamics of teamwork; cross-cultural communication; sexual harassment;
stress and burnout; and more.