Most successful companies have operations management at their heart. It
enables strategy and should be part of boardroom discussions. However,
Cranfield research has shown that business strategy barely recognises
the world of operations management.
Recognising that operations management needs to be more strategic,
Business Operations Models is a revolutionary new title that looks
at the interrelationship of operations management and strategy.
In Business Operations Models, Martin Christopher and Alan
Braithwaite identify the characteristics of market-leading businesses
that have transformed their markets and delivered super performance for
their stakeholders. It points to the theory gap between strategic
thinking and operations and how many high-performing businesses arrive
at their new operating models as much by chance as judgement. Unpacking
those observations leads to some clearly defined features of winning
competitors, including eliminating waste, leveraging technology, and
utilising transformative business models. Business Operations
Models offers a framework for achieving super performance and
understanding when and how a company may be able to leverage its
capabilities to outperform.
The book provides detailed international case studies that illustrate
how the principles work in practice, including Apple, Dell, Amazon, John
Lewis, Southwest Airlines, Aldi, Toyota and many others.
