Make no mistake, etiquette is as important in business as it is in
everyday life -- it's also a lot more complicated. From email and phone
communications to personal interviews to adapting to corporate and
international cultural differences, Business Etiquette For Dummies,
2nd Edition, keeps you on your best behavior in any business
situation.
This friendly, authoritative guide shows you how to develop good
etiquette on the job and navigate today's diverse and complex business
environment with great success. You'll get savvy tips for dressing the
part, making polite conversation, minding your manners at meetings and
meals, behaving at off-site events, handling ethical dilemmas, and
conducting international business. You'll find out how to behave
gracefully during tense negotiations, improve your communication skills,
and overcome all sorts of work-related challenges. Discover how to:
- Make a great first impression
- Meet and greet with ease
- Be a good company representative
- Practice proper online etiquette
- Adapt to the changing rules of etiquette
- Deal with difficult personalities without losing your cool
- Become a well-mannered traveler
- Develop good relationships with your peers, staff, and superiors
- Give compliments and offer criticism
- Respect physical, racial, ethnic, and gender differences at work
- Learn the difference between "casual Friday" and sloppy Saturday
- Develop cubicle courtesy
- Avoid conversational faux pas
Business etiquette is as important to your success as doing your job
well. Read Business Etiquette For Dummies, 2nd Edition, and
make no mistake.
