Conversational effectiveness is a barometer of human thriving and
facilitating insightful conversations is a powerful method for
accelerating psychological change and collaboration. This
ground-breaking professional book provides a map of Breakthrough
Conversations together with a practical toolkit for enhancing awareness,
emotional resilience and creativity.
Neuroscience, mindfulness and psychological research shows that
awareness is pivotal to skilful conversations. By supporting clients to
observe and manage their own body-brain states during conversation, they
can learn to switch on the physiological systems that support more
authentic, agile, and attuned interactions. Three body-brain states,
reactive, habitual and reflective - characterised as Red, Amber and
Green (RAG) - are differentiated in terms of body-sensations and
behaviours, and these correspond to predictable interactive patterns.
Facilitated to experience more emotionally resilient conversations,
clients access their natural capacities for collaboration, compassion
and shared creativity. This journey, through the five stages of
Breakthrough Conversations, drawing on the RAG frame and a number of
other practical models, is richly illustrated with case studies from
working one-to-one and with pairs.
Coming to see conversations as a dance driven by the interactions of
underlying needs and emotions frees clients to make paradigm shifts in
their self-awareness and interpersonal effectiveness. This book, and the
approach it outlines, will be essential reading for coaches,
consultants, leaders and all professionals seeking to choreograph more
insightful conversations.
