Exceeding expectations rather than simply satisfying them is the
cornerstone of the Disney approach to customer service.
Disney Institute specializes in helping professionals see new
possibilities through concepts not found in the typical workplace, is
revealing even more of the business behind the magic of quality service.
During the last twenty-five years, thousands of professionals from more
than thirty-five countries and more than forty industries have attended
business programs at Disney Institute and learned how to adapt the
Disney approach for their own organizations.Be Our Guest highlights
the successes many of these companies have achieved, plus the key
processes and best practices that have made Disney a trusted and revered
brand around the world for more than eighty-five years.
Want more insight on The Walt Disney Company, its founder, and its
driving creative forces? Explore these behind-the-scenes stories from
Disney Editions:
- Travels with Figment: On the Road in Search of Disney Dreams (By
Disney Legend Marty Sklar)
- One Little Spark! Mickey's Ten Commandments and The Road to
Imagineering (By Disney Legend Marty Sklar)
- Magic Journey: My Fantastical Walt Disney Imagineering Career (By
Kevin Rafferty)
- Travels with Walt Disney: A Photographic Voyage Around the World (By
Jeff Kurtti)
- Eat Like Walt: The Wonderful World of Disney Food (By Marcy Carriker
Smothers)
- Walt Disney: An American Original (By Bob Thomas)
- Disney A to Z: The Official Encyclopedia, Fifth Edition (By Disney
Legend Dave Smith)
- Disney Facts Revealed: Answers to Fans' Curious Questions (By Disney
Legend Dave Smith)
- Disney Trivia from the Vault: Secrets Revealed and Questions
Answered (By Disney Legend Dave Smith)
- My Pride: Mastering Life's Daily Performance from Broadway's
Record-Breaking Lion King (By Alton Fitzgerald White)
