Today, Multinationals are integrating customers in their product
development process in order to make customers more satisfied and to
improve the performance of the whole supply chain. Thee case is reverse
with the Small and Medium sector of developed and even under-developed
countries. Specially in Pakistan, SMEs use to avoid customer integration
due to many reasons i.e. lack of resources, lack of awareness, lack of
interest, lack of technology etc This Book will provide a comprehensive
description of different barriers to customer integration due to which
many of the multinationals and SMEs faced shut down.