The book provides a full complement of assessment technologies that
enable leaders to measure and evaluate performance using qualitative and
quantitative performance indicators and reference points in each of
seven areas of organizational performance. While these technologies are
not new, applying them in a comprehensive assessment of the performance
of both academic and administrative organization in higher education is
a true innovation. Assessing Organizational Performance in Higher
Education defines four types of assessment user groups, each of which
has unique interest in organizational performance. This offers a new
perspective on who uses performance results and why they use them. These
varied groups emphasize that assessment results must be tailored to fit
the needs of specific groups, that "one-size-fits-all" does not apply in
assessment. An assessment process must be robust and capable of
delivering the right information at the right time to the right user
group.