How to manage tech support (and keep your sanity!) One day you unjammed
the printer and saved the day. But now, somehow, all technology
resources have become your responsibility! The Accidental Techie shows
you how to create a support system that will help your organization use
technology more effectively and make your day-to-day life less hectic.
Step-by-step guidance to creating an effective support system This
hands-on guide walks you through five projects that, when completed,
will give you a comprehensive and usable support system for conducting a
technology inventory, assessing and supporting staff, assessing and
buying technology, protecting your organization from disasters and data
loss, and managing your role. You don't have to tackle the projects all
at once or in any particular order. Dive in where it makes sense for
you. ""Techie Tools"" make this guide even more useful You'll find
ready-to-use templates, worksheets, and sample policies; 135 resources
on topics such as funding, discussion groups, application service
providers, web site development, and donor management software; a
security policy checklist; steps for creating a database that gives you
the reports you need; and a glossary of terms every techie should know.
How to get technology funding A special chapter on funding reveals five
questions most funders ask to judge technology requests, and gives you
tips for creating a compelling request. Build management support for
your work Many accidental techies face the challenge of influencing
major organizational policies and procedures without real authority to
do so. Board members and managers can use this book to understand and
support your work. Ultimately, better managed technology leads to better
services. Whether you're new to all this or a veteran, The Accidental
Techie if your ally. Use it and start making your life easier today
