Based on the largest worldwide study of employee engagement and more
than a decade of research, Gallup explains the 12 elements essential to
motivating employees and features the inspiring stories of 12 managers
who succeeded in these dimensions.
More than a decade ago, Gallup combed through its database of more than
1 million employee and manager interviews to identify the elements most
important in sustaining workplace excellence. These elements were
revealed in the international bestseller First, Break All the Rules.
12: The Elements of Great Managing is that book's long-awaited sequel.
It follows great managers as they harness employee engagement to turn
around a failing call center, save a struggling hotel, improve patient
care in a hospital, maintain production through power outages, and
successfully face a host of other challenges in settings around the
world.
Gallup's study now includes 10 million employee and manager interviews
spanning 114 countries and conducted in 41 languages. In 12, Gallup
weaves its latest insights with recent discoveries in the fields of
neuroscience, game theory, psychology, sociology and economics.
Written for managers and employees of companies large and small, 12
explains what every company needs to know about creating and sustaining
employee engagement.
