More than a decade ago, Gallup combed through its database of more than
1 million employee and manager interviews to identify the 12 elements
most important for sustaining high performance. These were identified in
the 1999 bestseller First, Break All the Rules.
The Gallup study now includes 9 million employee and manager interviews
spanning 114 countries and conducted in 41 languages. The authors weave
together the latest Gallup insights with recent discoveries in the
fields of psychology, physiology, game theory, neuroscience, and
management. Chapters in the book follow great managers as they harness
employee engagement to turn around a failing call center, save a
struggling restaurant, improve patient care in a hospital, maintain
production through power outages, and face a host of other challenges in
settings around the world.
Written to be accessible to all managers and employees, 12 explains
what every company needs to know about human nature on the job.