Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just
a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online
retailer that's doing over $1 billion in gross merchandise sales
annually. After debuting as the highest-ranking newcomer in Fortune
magazine's annual "Best Companies to Work For" list in 2009, Zappos was
acquired by Amazon in a deal valued at over $1.2 billion on the day of
closing.
In Delivering Happiness, Zappos CEO Tony Hsieh shares the different
lessons he has learned in business and life, from starting a worm farm
to running a pizza business, through LinkExchange, Zappos, and more.
Fast-paced and down-to-earth, Delivering Happiness shows how a very
different kind of corporate culture is a powerful model for achieving
success-and how by concentrating on the happiness of those around you,
you can dramatically increase your own. #1 New York Timesand Wall
Street Journal bestseller